Privacy Policy

1. Introduction

YouSafe Consultancy ("we," "us," or "our"), operated by Youssef Hammoud and based in Toronto, Canada, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our immigration consulting services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, date of birth, nationality, passport details)
• Contact information (email address, phone number, mailing address)
• Educational background and employment history
• Immigration history and travel documents
• Financial information for proof of funds documentation
• Payment information for processing fees
• Communications between you and our team

3. How We Use Your Information

We use the information we collect to:

• Provide immigration consulting services and prepare applications
• Communicate with you about your case and our services
• Process payments and maintain financial records
• Submit applications to IRCC and educational institutions on your behalf
• Comply with legal obligations and regulatory requirements
• Improve our services and client experience

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: with government agencies (such as IRCC) as necessary to process your immigration applications; with educational institutions as part of your admission applications; with service providers who assist us in operating our business (subject to confidentiality agreements); and when required by law, court order, or government regulation.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted storage of sensitive documents, secure communication channels, and restricted access to client files. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, typically for seven (7) years after the conclusion of your case. This retention period allows us to comply with legal requirements, resolve disputes, and enforce our agreements. After this period, your information will be securely deleted or anonymized.

7. Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for certain uses of your information
• Request deletion of your information (subject to legal retention requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. We use analytics tools to understand how visitors interact with our website, but this data is aggregated and does not identify individual users.

9. International Transfers

As we serve clients from around the world, your information may be transferred to and processed in countries other than your country of residence. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy in accordance with this policy and applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: